- Thanks to Kevin Friedlander for posting!
Wells Fargo Home Mortgage has expanded its Hurricane Sandy Customer Assistance and Recovery Effort with the deployment of three mobile hubs - one in Lindenhurst - to provide face-to-face assistance for customers in FEMA-declared disaster areas in New York and New Jersey.
The mobile hubs recently arrived in three local communities in New York and New Jersey, bringing to each location 50 team members from Wells Fargo Home Mortgage who are ready and able to assist customers with their home recovery efforts.
The customer assistance hubs are currently deployed in the following locations:
- 1001 Fischer Boulevard, Toms River, New Jersey 08753: November 29 to December 13, 2012
- 210 South Wellwood Avenue, Lindenhurst, New York 11757: November 30 to December 14, 2012
- 300 Father Capodanno Boulevard, Staten Island, New York 10305: December 3 to December 14, 2012
The hubs are in operation from 10 a.m. to 8 p.m. EST, seven days a week.
Customers can make an appointment at one of the hub locations by calling 800-405-8067, Monday through Friday, 9 a.m. to 6 p.m. EST, or by visiting our website at www.wellsfargo.com/care.
Walk-in customers are also welcome.
Collectively the hubs are capable of serving 3,000 to 4,000 customers per week - some of whom may have already been suffering financial setbacks and hardships before the arrival of Hurricane Sandy.
Wells Fargo is using social media channels to broadcast important information about ways to rebuild and recover after Hurricane Sandy.
Helpful tips will be available on Wells Fargo’s corporate blog www.wellsfargoblogs.com/news.
The company also has step-by-step instructions and tools available online.
To help customers get a jump start on filing insurance claims or submitting mortgage payment assistance requests, checklists are available online to explain the process.
These checklists can be downloaded at Wells Fargo’s Customer Assistance and Recovery Effort website, www.wellsfargo.com/care.
For those unable to visit a customer assistance hub, Wells Fargo Home Mortgage is helping customers obtain housing recovery assistance by phone, online and at its local bank stores:
- Wells Fargo Disaster Hotline, 888-818-9147, Monday through Friday, from 7 a.m. to 11 p.m., EST, and Saturday, from 9 a.m. to 3 p.m., EST.
- Online at Get Help with Disaster Recovery at the www.wellsfargo.com website.
- Local bank stores where team members can assist with check endorsements.
